Answer to questions​

CAN I MAKE A GIFT ORDER?

Yes, it is possible to add gift wrapping to your order and send it directly to the person. You receive on your side the follow-up by e-mail link as well as the invoice.

HOW TO KNOW MY SIZE?

To find your size and its correspondence, do not hesitate to consult the size guide available in the "Size guide" tab.

RETURNS AND REFUNDS?

 You have a legal period of 14 clear days to exercise your right of withdrawal from the date of receipt of the goods without having to justify reasons or pay penalties. Items must be in perfect condition for resale in all their original packaging and with all their possible labels to benefit from an exchange or a refund.

See the "General terms and condition" tab for more information.

ABOUT DELIVERY?

 

Orders are delivered by Colissimo.

Here are the usual deadlines for information purposes:  

 

- 48 hours, 2 working days: to Metropolitan France, Monaco
-5 to 7 days (indicative time): to Overseas
-4 to 8 days (indicative time): for international destinations,

Customs charges may be applied (for countries outside the EU as well as for the DOM-TOMs) and remain your responsibility.

HOW TO TRACK MY ORDER ?

When your order is dispatched, all your useful information (invoice, link and parcel tracking number, etc.) will be notified to you by e-mail and you will be able to follow the delivery of your parcel until it arrives at your doorstep. .

HOW TO CONTACT ME?

By email: pivoinedor.officiel@gmail.com

Quick response within a few hours.