Help Center

How does the site work?

-You can send me an email directly explaining which lingerie you will like. I will return you the possibilities of creations as well as the price and delivery times.

- You can choose to create your model according to your tastes and morphology in the Shop tab. Download the PDF document, make your choices and send it by e-mail to pivoinedor.officiel@gmail.com the price as well as the delivery times will be communicated to you. You can then choose to place the order or not.

CAN I MAKE A GIFT ORDER?

Yes, it is possible to add gift wrapping to your order and send it directly to the person. You receive from your side the follow-up by e-mail link as well as the invoice.

HOW DO I KNOW MY SIZE?

To find your size and its correspondence, do not hesitate to consult the size guide available in the "Size guide" tab.

WHAT ARE THE PREPARATION DEADLINES FOR MY ORDER?

A precise delivery date will be communicated to you by e-mail. The start of the creation of your lingerie will depend on the volume of creations already in progress. Your model will then be sent by colissimo as soon as possible.

RETURNS AND REFUNDS?

Regarding personalized creation:

There can be no withdrawal (article L121-20-2). These achievements may in no case be the subject of return, exchange or refund. The right of return during the 14 days which follow its reception does not apply to the articles having been ordered to measure and according to the specifications of the consumer.  Be sure of your size and we will see in the "Size guide" tab. If you have any questions, do not hesitate to contact me by email at pivoinedor.officiel@gmail.com .

See the "Store Policy" tab for more information.

ABOUT DELIVERY?

The buyer is responsible for verifying the accuracy of the delivery information on record, as Pivoine d'Or is not responsible for reshipment costs for an incomplete or wrong address. The buyer may not change the delivery address of his order after it has been shipped. Orders are delivered by Colissimo. For the sake of service, Pivoine d'or opts for a service ensuring relatively fast delivery times: 48 hours (once the model has been created). However, Pivoine d'or cannot be held responsible in any way for failure to comply with these deadlines.

 

Here are the usual deadlines for information:  

 

- 48 hours or 2 working days: to mainland France, Monaco and within the French overseas departments and overseas territories
-5 to 7 days (indicative timeframe): to the French Overseas Territories
-4 to 8 days (indicative time): for international destinations,

Customs charges may be applied (for countries outside the EU as well as for overseas departments and territories) and remain your responsibility. Do not forget to add to these delivery times the days of creations that are communicated to you.

HOW TO TRACK MY ORDER ?

When your order is dispatched, all your useful information (invoice, link and parcel tracking number ..) will be notified to you by e-mail and you will be able to follow the delivery of your parcel until it arrives at your door.

HOW TO WASH THE BRA?

Your lingerie needs to be pampered. Here are some secrets to take care of it:

-For the most fragile items a delicate hand wash is recommended.

-Never exceed 30 ° when washing in the machine, and use a delicate or hand program.

-Use a washing bag to protect your lingerie and your machine, close the bra hooks securely.

-Never use chlorine or bleach and favor a mild detergent, without brighteners, especially for dark colors.

-Do not dry clean.

-Do not iron.

HOW TO CONTACT ME?

By email: pivoinedor.officiel@gmail.com

Quick response within a few hours.