Answers to questions

WHERE ARE THOSE CORSETS PRODUCED ?

I am a clothing designer based in France. Stylist and Paternmaker, I make unique models,
Sketches, purchase of materials, molding, pattern, sewing, checking, sending...I work alone in my studio and therefore do everything myself by hand.

WHAT IS YOUR QUALITY PRODUCT ?

All my creations are handcrafted by myself with high quality materials. If you follow the proper washing,  the clothes on this site will remain your favorite pieces for a very long time.

WASHING ?

A corset contains metallic elements (eyelet, busk, stays) and therefore should not remain soaked with water at risk of rust. Do not wring it in the washing machine either, this will damage the shape of the boning. So no washing machine or even handwashing.

-To wash it:  Dry cleaning is recommended.

-To remove a small stain: You can clean it with a damp cloth and Marseille soap while rubbing it very carefully. It should not be bathed in water.

-For dry cleaning: Tell your dry cleaner that your corset has metal parts.

-To dry it: Dab with a towel. Dry it well by laying it flat and completely open on a drying rack. Do not dry it in the sun because it fades the colors of all clothes.

-To iron it: Gentle ironing

-To keep its shape: A corset is a piece with whales.  So you don't have to bend it to store it. So that its shape remains unchanged, it is advisable to leave it flat or to roll it carefully.

HOW TO KNOW MY SIZE?

To find your corset size and its correspondence, do not hesitate to consult the size guide available in the "Size guide" tab.

RETURNS AND REFUNDS?

 You have a legal period of 14 clear days to exercise your right of withdrawal from the date of receipt of the goods without having to justify reasons or pay penalties. Items must be in perfect condition for resale in all their original packaging and with all their possible labels to benefit from an exchange or a refund.  

See the "Shop Policy" tab for more information.

ABOUT DELIVERY?

 

Orders are delivered by tracking package with signature from France.

Here are the usual deadlines for information purposes:  

 

- 48 hours or 2 working days (indicative time): to Metropolitan France, Monaco
-5 to 7 days (indicative time): to Overseas
-4 to 8 days (indicative time): for international destinations,

Customs charges may be applied (for countries outside the EU as well as for the DOM-TOMs) and remain your responsibility .  

HOW TO TRACK MY ORDER ?

When your order is dispatched, all your useful information (invoice, link and parcel tracking number) will be notified to you by e-mail and you will be able to follow the delivery of your parcel until it arrives at your doorstep.

HOW TO CONTACT ME?

By email: pivoinedor.officiel@gmail.com

Quick response within a few hours.