General terms and conditions
At Peony d'Or, we want our customers to enjoy a fair and pleasant shopping experience. See the site policies below to learn more and contact us if you have any questions.
Updated on 01/11/2021
These general conditions of sale (GTC) are applicable to any online or e-mail order for products of the Pivoine d'or brand.
The T & Cs are made available to consumers on the Seller's site where they can be viewed directly. Placing an order implies full and unreserved acceptance of these general conditions of sale. All conditions set by the buyer will therefore, in the absence of prior acceptance by the seller, be inadmissible. These general conditions of sale may be subject to modification. The applicable conditions are those in force at the time of the order and posted on the site.
SIREN: 898 157 078
2-PRODUCTS AND SERVICES
Custom made creation:
Unique product made to order to the measurements given by the customer.
Piece made by craftsmen with the greatest care.
The creation is carried out as follows:
1-The client downloads a creation file where her lists the possible shapes and materials for her lingerie. She must check her choices and clearly indicate the measures requested.
2-A price including VAT and a delivery time are offered.
3-If it suits him, payment by credit card must then be made. Once the payment has been received, it will begin to be created.
4-If it does not suit her, for example because of a price that she thinks too high, a different model or other fabric can be offered to her.
The photographs of the products highlighted on the website or in the creation files cannot ensure perfect similarity with regard to fabrics and colors.
3-PRICE AND TERMS OF PAYMENT
For personalized custom creation:
A variety of prices exist since it depends on the model and the choice of supplies. The price is given in euros by e-mail including all taxes and delivery costs, once the customer has made her choices in the creation file and returns it to firstname.lastname@example.org . The selling price of the product is that in force on the day of the order. Any tax, duty, tax (etc.) to be paid in application of French or foreign regulations (importing or transit country etc.) remains the responsibility of the buyer. Any modification of the product requested by the purchaser during the order will initiate a new invoicing which will cancel and replace the previous one. Payment for the entire order must be made before the start of making the model. Within 10 days maximum after confirming its model, price and manufacturing / delivery time. Otherwise the model cannot be guaranteed of its availability, the fabrics and supplies being limited in stock.
VAT is not applicable in accordance with article 293B of the general tax code.
The Seller reserves the right to modify its prices at any time, while guaranteeing the consumer the application of the price in force on the day of the order.
The online sales offers presented on the Site are reserved for consumers residing in France and / or in a member country of the European Union and for deliveries in these same geographical areas. The online sales offers presented on the site are valid, in the absence of a specific duration indication, as long as the products appear on the Site. The acceptance of the offer by the consumer is validated, in accordance with the double click process, by the confirmation of the order.
6-TAKING AND VALIDATION OF THE ORDER
The manufacturing and production deadline is seen and understood beforehand with the buyer who declares himself to be of age or if he is a minor, with a written agreement from his legal representative. To place a personalized custom creation order, all you have to do is download the file, complete it and send it back by e-mail. No claim will be accepted. From the moment the balance of the purchase is received by Pivoine d'or, the order is considered accepted and non-retractable. Thus the buyer accepts these general conditions of sale without reservation. Shipping and transport costs are the responsibility of the buyer and included in the quote.
The products are delivered to the address indicated when placing the order. Pivoine d'or can in no way be held responsible for any error in the name or address of the recipient. The completion and delivery time will be communicated to you when confirming your order. The delivery will be carried out by sending parcels, Colissimo recommended with real value insurance. Never Pivoine d'or cannot be held responsible for non-receipt, loss or even partial damage during transport. No claim, compensation or replacement can be considered.
8-COMPLAINTS AND WITHDRAWAL
Regarding the realization of personalized lingerie:
There can be no withdrawal (article L121-20-2). These achievements may in no case be the subject of return, exchange or refund. The right of return of creations during the 14 days which follow its reception does not apply to articles having been ordered to measure and according to the specifications of the consumer. In accordance with article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Orders relating to articles made to the consumer's specifications or clearly personalized.
Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law. In the absence of an amicable resolution, the dispute will be brought before the commercial court which will be the court for the place of the head office of the company Pivoine d'or.
The Seller's liability cannot be incurred in the event of non-performance or improper performance of the contract due either to the act of the buyer, or to the insurmountable and unforeseeable fact of a third party to the contract, or to force majeure. In addition, the Seller cannot be held liable for non-compliance of the product with the legislation of the country of the consumer to which it is the responsibility of verifying whether the product is not prohibited for sale in his country.
The products remain the property of Pivoine d'Or until full payment of the price. Pivoine d'or reserves the right to cancel any order from a buyer with whom there is a dispute relating to the payment of a previous order. The elements reproduced on this site and in the files of creations to measure (photographs, visuals, texts, drawings, images, etc.) are the exclusive property of Pivoine d'or and are protected by intellectual property law (right copyright, trademark law etc). Any reproduction and any distribution of these elements, without prior written authorization, exposes the offenders to legal proceedings.