General terms and condition (G.T.C)
At Pivoine d'Or, we want our customers to enjoy a fair and pleasant shopping experience. See the site policies below for more information and contact me if you have any questions.
Updated on 01 Septembre 2022
These general conditions of sale (GTC) are applicable to any online order of products from the Pivoine d'or brand.
The GTC are made available to consumers on the Seller's website where they can be consulted directly. Placing an order implies full and unreserved acceptance of these general conditions of sale. All conditions set by the buyer will therefore, in the absence of prior acceptance by the seller, be inadmissible. These general conditions of sale may be subject to modification. The applicable conditions are those in force at the time of the order and posted on the site.
1- LEGAL NOTICES
Creation of clothes and lingerie
SIREN: 898 157 078
2- PRODUCTS AND SERVICES
Subject to the consent of the seller, the product offers presented on the site are valid only as long as they are online. Errors or modifications may exceptionally exist, particularly in the case of simultaneous orders for the same product by several customers. In the event of unavailability of a product after placing your order, Pivoine d'or will contact you as soon as possible by offering you the option of ordering another product presented on the site as a replacement or canceling your order. The seller cannot be held responsible in the event of unavailability of products and reserves the right to change the products offered on the site at any time and without notice.
Purchase of a product on the web site:
Unique product made in a precise size.
The purchase is made as follows:
1- The customer buys the product directly on the site, checking that the measurements indicated on the product correspond to his size. The customer takes into account the GTC of the brand.
2- Payment by credit card fully made and received, the purchase will then be sent to the given address.
Tailor-made corset :
The purchase is made as follows :
1- The customer have choose the design of the corset and it have been accepted by Pivoine d'or.
2- The customer have to do a 50% deposit.
3- Once Pivoine d'or have received the deposit, the corset creation can be start.
4 - The customer have to pay the totality of the corset before receiving it at is home.
The photographs of the products put forward on the website or in the creation files cannot ensure perfect similarity with regard to fabrics and colors.
3- PRICE AND TERMS OF PAYMENT
The price is payable in full after confirmation of the order. Payment is made immediately upon ordering by credit card or via the Paypal system.
The sale prices are indicated, for each of the products appearing on the site, in euros all taxes included, excluding delivery and transport costs, mentioned before validation of the order and invoiced in addition. The total amount owed by the consumer is indicated on the order confirmation page.
The selling price of the product is that in force on the day of the order. The sale price of the products does not include the shipping costs invoiced in addition to the price.
Any tax, custom fee, VAT, duty, (etc.) to be paid in application of French or foreign regulations (importing or transit country, etc.) remains the responsibility of the buyer.
VAT is not applicable in accordance with the article 293B of the general tax code.
The Seller reserves the right to modify its prices at any time, while guaranteeing the consumer the application of the price in force on the day of the order.
The online sales offers presented on the web site are reserved for consumers residing in France and/or in a member country of the European Union and for deliveries in these same geographical areas. The online sales offers presented on the site are valid, in the absence of indication of a particular duration, as long as the products appear on the Site. The acceptance of the offer by the consumer is validated, in accordance with the double click process, by the confirmation of the order.
The products are delivered to the address indicated when placing the order. Pivoine d'or can in no way be held responsible for any error in the name or address of the recipient. The delivery time will be communicated to you when confirming your order. Delivery will be made by parcel shipments tracked and signed with real value insurance, from France. Delevery costs will be the buyers's responsability. Pivoine d'or cannot be held responsible for non-receipt, loss or even partial deterioration during transport. No claim, compensation or replacement can be considered.
It is advisable for the buyer to inform himself beforehand of the customs taxes, VAT, etc. which he will have to pay according to the destination of the parcel.
These charges are the buyer's responsibility.
7- CLAIMS AND WITHDRAWAL
When you request a return by e-mail to firstname.lastname@example.org, you will receive a return label “tracking package with signature” already paid, on your e-mail. You must print and stick the return label on a package not provided by the brand. Return costs are your responsibility. It will be deducted from the reimbursement price of the corset. The corset must not have its boning bent in the package! The parcel will be sent back to France to the address writing on the return label sending by Pivoine d'Or. It is advisable for the buyer to inform himself beforehand of the customs taxes, VAT, etc. which he will have to pay according to his location. These charges are the buyer's responsibility.
The consumer has a legal period of 14 clear days to exercise his right of withdrawal from the date of receipt of the goods without having to justify reasons or pay penalties. Items must be in perfect condition for resale in all their original packaging and with all their labels to benefit from an exchange or a refund.
For obvious reasons of hygiene, the items must comply with the following conditions in order to avoid any dispute:
Items must be returned complete in their packaging, unused, with all their labels and without showing the slightest trace of use (having never been worn or washed).
Remember when sending your return to protect the products well in your package, because upon receipt of your return if the packaging is not intact we will be unable to accept the return.
Sending and return parcel price, any tax, custom fee, VAT, duty, (etc.) to be paid in application of French or foreign regulations (importing or transit country, etc.) remains the responsibility of the buyer.
Tailor-made corsets can not be exchange, return or refund.
Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law. In the absence of an amicable resolution, the dispute will be brought before the commercial court which will be the court of the place of the registered office of the company Pivoine d'or.
The Seller's liability cannot be engaged in the event of non-performance or poor performance of the contract due either to the fact of the buyer, or to the insurmountable and unforeseeable fact of a third party to the contract, or to force majeure. In addition, the Seller cannot be held liable for non-compliance of the product with the legislation of the country of the consumer to whom it is up to check whether the product is not prohibited for sale in his country.
The products remain the property of Pivoine d'or until full payment of the price. Pivoine d'or reserves the right to cancel any order from a buyer with whom there is a dispute relating to the payment of a previous order. The elements reproduced on this site and in the tailor-made creation files (photographs, visuals, texts, drawings, images, etc.) are the exclusive property of Pivoine d'or and are protected by Intellectual Property Law (right copyright, trademark law, etc.). Any reproduction and any distribution of these elements, without prior written authorization, expose the offenders to legal proceedings.